Customer Service Representative

We offer both employees and guests a non-confrontational sales culture that is centered around transparent pricing culture. At NW Truck and SUV our price is offered up front on the sticker (or website) which allows the customer to decide before they visit if their desired automobile is within their budget. We do not believe in cold calling, pressure tactics or sales quotas. Our culture revolves around genuine interactions, professional follow up and permission-based guest experiences that allow the guest to focus on their transportation needs and not the process.

We are seeking two full time Customer Service Associates to assist the ownership and Team Leader in all aspects of our dealership operation. The ideal candidate will be able to assist in a broad range of tasks that are focused on two areas – genuine guest interactions and the maintenance of the lot and inventory.

Typical guest interaction responsibilities will include:

· Greet customers as they arrive and inform them of our transparent pricing culture, offer them assistance and answer questions.

· Answer phone calls and reply to inquiries, schedule appointments, reply to emails and text messages.

· Prepare paperwork such as test drive agreement, loan applications and bills of sale.

Typical lot operation responsibilities will include:

· Assist in the preparation of new inventory by printing reports, buyers guide and pricing stickers on all incoming cars.

· Maintain the quality of inventoried cars by dusting removing grime from cars exposed to weather conditions, starting all engines daily to ensure the cars fluids and battery remain in good operation, reorganizing cars on the lot as needed.

The ideal candidate will understand that NW Truck and SUV is a small business and will eagerly become part of a culture that emphasizes teamwork and cooperation in all areas of our operations.

Compensation begins at $20 per hour with company performance bonuses. 

If you are interested in joining our team give us a call!

NW TRUCK & SUV
503-344-6292